✈️ Big Time Travel – Comprehensive Privacy Policy

Effective Date: [November 1, 2022]

Big Time Travel (“we,” “us,” or “the Company”) is dedicated to protecting the privacy of our customers and safeguarding the personal and sensitive information required to facilitate travel arrangements. This Privacy Policy outlines in detail how we collect, use, safeguard, and disclose the personal information you provide when booking travel services through us, visiting our platforms, or communicating with our agents.

1. Scope and Application

This policy applies to all personal information and travel data collected from clients, prospective clients, and users of our online booking systems or mobile applications.

2. Information Collection and Categories

To successfully book and manage your global travel arrangements, we collect and process the following categories of information:

3. Legal Basis for Processing

We process your data based on the following legal grounds:

• Contractual Necessity: Processing is essential to fulfill your travel booking contract (e.g., providing your name and passport number to an airline).

• Legal Obligation: Processing is necessary to comply with legal mandates, such as API (Advance Passenger Information) requirements for airlines, and anti-money laundering regulations.

• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving service quality, preventing fraud, and conducting business analysis).

• Consent: We rely on your explicit consent for processing highly sensitive data (like health information for special assistance) or for sending non-essential marketing communications.

4. Sharing and Disclosure of Your Personal Data

We must share your data with essential third parties to complete your travel arrangements:

• Travel Providers: Airlines, hotels, cruise lines, car rental companies, tour operators, and ground transport providers.

• Booking Agents: Global Distribution Systems (GDS) and other necessary booking intermediaries.

• Government & Security Authorities: As legally required for security, immigration, customs, and border control (e.g., transmitting API data).

• Service Providers: Trusted third-party vendors assisting with payment processing, data hosting, marketing, and emergency assistance services.

We ensure all third parties are contractually bound to respect data security and treat your personal data in accordance with applicable laws.

5. Data Security and Retention

• Security Measures: We employ stringent technical and organizational measures, including encryption, firewalls, and regular security audits, to protect your personal and financial information against unauthorized access or disclosure.

• Retention: We retain your personal data only for as long as necessary to complete your travel services, manage future bookings, and satisfy any legal, accounting, or regulatory requirements (typically 7 to 10 years for financial records).

6. Your Choices and Rights

You have the right to:

• Access and Correction: Request access to the personal data we hold about you and request correction of inaccurate data.

• Withdraw Consent: Withdraw your consent for non-essential processing, such as marketing, at any time.

• Erasure: Request the deletion of your data where no legal or regulatory obligation exists for us to retain it.

7. 📢 Notification and Communication Consent

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@bigtimetravel.shop.